Lagorii — Return & Refund Policy

Effective for all orders placed on or after September 1, 2025.

Key takeaways
  • 🗓️Return window: 7 days from delivery (approval after quality check).
  • 🛍️Condition: Items must be unused, in original condition, with tags & packaging
  • 💳Refunds: Store Credit (₹99/item deduction, instant) or Bank/UPI Refund (₹149–₹199/item deduction, 5–7 days). COD refunds go only to Lagorii Wallet.
  • 🌍International Orders: No reverse pickup; customers must self-ship items to Lagorii’s warehouse.

Main Policy

To initiate returns: Click Here

1. Eligibility for Return

  • Return requests allowed within 7 days of delivery.
  • Products must be unused, original condition, with all tags/labels intact.
  • Subject to quality control approval.

2. Non-Returnable Items

  • Innerwear
  • Socks & Hair Accessories
  • Personalized/Customized Products
  • Clearance/Final Sale items

3. Refund Methods & Charges

a) Lagorii Wallet (Store Credits)

  • ₹99 deduction per item
  • Non-expiring credits added within 48 hours post quality check

b) Bank Account / UPI Refunds

  • Returns for products under ₹5,000 will have a ₹149 deduction per item.
  • For products ₹5,000 or more, a ₹199 deduction per item will apply.
  • Processed within 5–7 business days after QC

c) Cash on Delivery (COD) Orders

  • Refunds only as Lagorii Wallet store credits

4. International Orders

  • No reverse pickup outside India
  • Customers must self-ship to Lagorii warehouse
  • Refunds can be store credits or original payment refund, as chosen by customer

5. General Conditions

  • Return charges apply per item (not per order)
  • Shipping charges & payment gateway fees are non-refundable
  • Refunds are processed only after quality check approval
  • No direct exchanges → customer must place a new order

Things to note:

  1. Refunds differ by payment mode (Store Credit vs Bank/UPI vs COD).
  2. Store Credits are fastest (within 48 hrs).
  3. International customers bear self-shipping responsibility.
  4. All refunds are strictly post-QC — rejected returns will not be refunded.
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