COD & Shipping Policy

CASH ON DELIVERY POLICY

We at Lagorii understand that customers may prefer to pay for their orders in cash upon delivery. However, to prevent fraudulent orders, we have implemented a Cash on Delivery policy that requires an upfront payment of Rs. 100 via Google Pay, Paytm, PhonePe or UPI.


UPI ID: Dugars1973-2@okhdfcbank

When you choose Cash on Delivery as your payment method, you will be required to make an upfront payment of Rs. 100 through Google Pay, Paytm, PhonePe or UPI. This payment will be deducted from your total order value when you receive your order.


To confirm your payment, please share the screenshot of your payment via WhatsApp or Instagram DM. Our customer service team will then verify your payment and process your order for delivery.


Please note that failure to provide the required upfront payment or proof of payment will result in the cancellation of your order.


SHIPPING & DELIVERY POLICY

✔ Cash On Delivery Available
✔ 7 Days Easy Return / Exchange
✔ Pan India Delivery (1-4 days only)
✔ International Shipping (7-14 days)

Transit Risk
Lagorii ( Stelios Ventures PVT ltd) is shipping all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, the customer will not suffer any loss. In-transit risk is all ours, but Lagorii ( Stelios Ventures PVT ltd) will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at the customer's address by the postal / courier agency.

If a shipment is lost in transit, we wait for 15 working days, and after confirmation from the customer, then we will reprocess/reship the order, but it will depend upon the product availability

VAT & customs duties
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process but may be charged to you by the respective country's government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility.

The courier company may also charge some additional service charges over and above custom duty on a case-to-case basis.

INTERNATIONAL SHIPPING POLICY

For deliveries to:
USA, Australia, New Zealand, Singapore, Hong Kong, Saudi Arabia, Bahrain, Jordan, South Africa, Fiji, Philippines, Indonesia
1. Free on orders of INR 14,999 and above
2. INR 1,499 on orders of INR 9,999 - INR 14,998
3. INR 999 on orders below INR 9,999

For deliveries to United Kingdom
1. Free on orders of INR 20,000 and above
2. INR 1,499 on orders below INR 20,000

For deliveries to:
Germany, Netherlands, France, Austria, Belgium, Denmark, Czech Republic, Finland, Greece, Ireland, Italy, Poland, Portugal, Spain, Sweden
1. INR 1,199 on orders below INR 10,000
2. INR 2,399 on orders of INR 10,000 - INR 19,999
3. INR 3,599 on orders of INR 20,000 - INR 29,999
4. INR 4,799 on orders of INR 30,000 - INR 39,999
5. INR 5,999 on orders of INR 40,000 - INR 49,999
6. INR 7,199 on orders of INR 50,000+

For deliveries to Malaysia, UAE, Kuwait, Qatar, Oman & Nepal:
1. INR 999 on orders below INR 5,000
2. INR 1,199 on orders of INR 5,000 - INR 9,999
3. INR 1,499 on orders of INR 10,000 - INR 14,999
4. Free on order of INR 15,000 and above

For deliveries to Canada:
1. INR 1,199 on orders below INR 5,000
2. INR 1,499 on orders of INR 5,000 - INR 9,999
3. INR 1,999 on orders of INR 10,000 - INR 14,999
4. Free on order of INR 15,000 and above

For deliveries to any other country:
1. INR 1,999 on orders of INR 9,999 and above
2. INR 1,499 on orders of INR 4,999 - INR 9,998
3. INR 999 on orders below INR 4,999

Cash On Delivery (COD) - Currently Unavailable
Time taken to deliver your order:
We get on our toes as soon as you place an order with us. Delivery times are usually as follows:
1. Within India - your order should reach you in 2 - 6 business days from the date of dispatch.
2. For UK, USA, Canada, Australia, New Zealand, Singapore, Hong Kong, Malaysia, UAE, Bahrain, Kuwait, Qatar, Saudi Arabia, Oman, Jordan, South Africa, Fiji, Philippines, Indonesia & Europe - your order should reach you in 3 - 5 business days from the date of dispatch
3. Rest of the Countries - your order should reach you in 5 - 7 business days from the date of dispatch

Processing time for each product varies. Your entire order is shipped together once all products are ready to be shipped. The cart page and the checkout shipping page gives an estimated delivery date. Please note, deliveries can sometimes get delayed due to unforeseen circumstances.

Packaging:
All the orders that we ship are carefully packed so that the product retains its quality and reaches you in good shape. We make sure your order is sealed and discreet.

International Shipping:
International shipping is possible. The checkout page shows you the exact shipping rates for your country. The number of days for delivery can increase due to delay in customs processing at the destination country. All International shipments are sent as "signature not required on delivery".

International Customs Charges:
Some destination countries charge customs on the shipments. All customs charges, local taxes and delivery company's processing fees for clearing customs is to be borne by the customer, unless it is charged at checkout.

Tampered, Damaged or Opened Packages:
If you receive a shipment that seems tampered, damaged or opened - please do not accept that shipment. Take a photo of the shipment and get in touch with our customer care team at +91 6362348468 or email us at info@lagorii.com